Shipping policy

Shipping Policy
Last updated: September 20, 2026

Hi there! Thank you so much for supporting my craft. Every single pen, box, and accessory is turned, finished, and packed right here in my Queensland workshop, and I want to make sure your handmade piece arrives safely. Because this is a hands-on, independent maker process, please take a moment to read through how handling, shipping options, and delivery timelines work.

1. Processing & Workshop Handling Times

I take massive pride in the quality of every single piece that leaves my bench.

  • Standard Processing: Orders for in-stock items are typically packed and dispatched within 1 to 3 business days.

  • Workshop Production Delays: Because I am a solo maker turning items by hand, processing times can vary depending on my current workload. If I am in the middle of turning a fresh batch of timber or crafting a custom order, handling can occasionally take up to 1 week before your item is dispatched.

  • Rest assured, I am always working hard behind the lathe to get your order out the door without compromising on quality or craftsmanship.

2. Shipping Options & Delivery Estimates (Australia Post)

We ship nationwide using Australia Post. You can select your preferred shipping speed at checkout:

  • Standard Parcel Post:

    • Metropolitan Areas: 3 to 7 business days after dispatch.

    • Regional & Remote Areas: 7 to 14 business days after dispatch.

  • Express Post:

    • Metropolitan & Express Network: 1 to 3 business days after dispatch.

    • Regional Areas: 2 to 5 business days after dispatch.

Note: Express Post speeds up the transit time with Australia Post once your order leaves the workshop, but it does not bypass workshop production/handling time if an item is being custom turned.

3. Tracking & Carrier Delays

  • Order Tracking: Tracking details are automatically generated and sent to your email address once Australia Post scans your package into their network.

  • Transit Delays: Once a shipment is handed over to Australia Post, transit times are entirely outside of my direct control. Postal delays can occasionally occur due to peak seasonal volume, public holidays, or extreme weather events. If your package takes longer than the estimated delivery window, please allow a few extra business days for the postal network to clear the backlog before reaching out.

4. Eco-Friendly Packaging

Taking care of the environment matters to me. Your pens are shipped in heavy-duty padded mailers made from 70% recycled plastic. These mailers give plastic a second life, reduce landfill waste, and provide tough, weather-resistant protection for your items during transit.

For easy identification, your package will be clearly marked with Sam's Handcrafted Pens.

5. Shipping Rates & Incorrect Addresses

  • Calculated Rates: Shipping costs are calculated automatically at checkout based on your delivery address and chosen Australia Post service level.

  • Address Accuracy: Please double-check your delivery address before completing checkout. Sam's Handcrafted Pens is not responsible for packages delivered to incorrect or incomplete addresses provided by the buyer. Redelivery costs for returned parcels are the responsibility of the customer.

6. Damaged or Missing Shipments

I want you to absolutely love your new item. In the rare event that your package is damaged in transit or appears lost:

  • Damaged Items: Please hold onto the original packaging mailer and the damaged item, take clear photos of the issue, and email me immediately at samuel@samuelshandcraftedpens.com.

  • Missing Packages: If Australia Post tracking shows no movement for over 10 business days past the expected delivery date, contact me so I can lodge a formal missing package investigation with Australia Post on your behalf.

7. Australian Consumer Law (ACL)

This policy operates alongside your statutory rights under Australian Consumer Law. My goal is always to deliver handcrafted timber goods of exceptional quality, fit for purpose, and accurately described. If something arrives damaged or faulty, I will work directly with you to provide a repair, replacement, or refund in accordance with your ACL rights.

8. Get in Touch

If you have questions about your order status, custom turnaround times, or shipping options, feel free to reach out directly:

  • Business Name: Sam's Handcrafted Pens

  • Owner/Makers: Samuel

  • Email: samuel@samuelshandcraftedpens.com

  • Phone: 0466 999 414