Privacy policy

Privacy Policy
Last updated: September 19, 2026

Sam's Handcrafted Pens ("we," "us," or "our") operates this website and online store, including all related information, content, features, tools, products, and services (the "Services"), to provide you with a curated shopping experience. Sam's Handcrafted Pens is hosted and powered by Shopify, enabling us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, browse, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information depending on how you interact with our store:

  • Contact Details: Your name, billing address, shipping address, phone number, and email address (samuel@samuelshandcraftedpens.com).

  • Financial & Payment Information: Payment card details, transaction confirmations, payment methods, and billing details processed securely via our payment gateways.

  • Account & Order Information: Order history, items viewed or added to cart, custom engraving requests, customer service inquiries, and communication history.

  • Device & Usage Data: IP address, browser type, device information, network connection, and how you interact with our website via cookies and analytics tools.

2. How We Use Your Personal Information

We use your personal information to provide a safe, efficient, and customized experience, including:

  • Order Fulfillment & Customization: Processing payments, fulfilling orders, managing custom laser engravings, arranging shipping, and processing returns or exchanges under Australian Consumer Law (ACL).

  • Customer Communication: Responding to inquiries, sending order updates, and offering dedicated customer support.

  • Security & Fraud Prevention: Authenticating transactions, detecting fraudulent orders, protecting against malicious activity, and securing our storefront.

  • Legal Compliance: Complying with applicable laws, tax obligations, valid legal processes, and enforcing our store policies and Terms of Service.

3. Disclosure of Personal Information & Relationship with Shopify

We disclose personal information to trusted service providers to run our business smoothly:

  • Shopify: Our store is hosted on Shopify, which processes personal data on our behalf to manage checkout, security, and site functionality. You can read more about how Shopify handles personal data at the Shopify Consumer Privacy Policy.

  • Payment Gateways & Shipping Couriers: We share relevant shipping and payment details with postal services (e.g., Australia Post) and payment processors to deliver your items.

  • Legal & Business Protection: We may disclose information if required by law, subpoena, or to protect the rights, property, and safety of Sam's Handcrafted Pens, our customers, or others.

4. Product Disclaimers, Custom Engraving & Liability Coverage

To the maximum extent permitted under applicable law, including Australian Consumer Law:

  • Handcrafted Timber Variations: Every product is individually hand-turned from natural timber. Natural variations in grain, color, figure, knots, and slight dimensional differences are inherent features of handcrafted woodwork and do not constitute defects.

  • Custom & Personalized Orders: Personalization details (such as names, dates, or custom messages provided for laser engraving) are executed strictly according to customer input. We are not liable for spelling errors or incorrect information submitted by the customer.

  • Limitation of Liability: Sam's Handcrafted Pens is not liable for indirect, incidental, or consequential damages arising from improper use, neglect, or unauthorized modification of our products or website.

5. Children's Data

Our Services are not intended for children under 16 years of age. We do not knowingly collect or sell personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request deletion.

6. Security & Data Retention

While we implement standard security measures via Shopify, no transmission over the internet is 100% secure. We retain your personal information only as long as necessary to fulfill orders, maintain financial records, resolve disputes, and comply with legal requirements.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access & Correction: The right to request access to or correction of the personal information we hold about you.

  • Deletion: The right to request that we delete your personal information, subject to legal record-keeping requirements.

  • Opt-Out: You can unsubscribe from marketing emails at any time using the link in the footer of our communications.

To exercise any of these rights, please contact us directly at samuel@samuelshandcraftedpens.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory requirements. Revised versions will be published on our website with an updated "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have a complaint regarding privacy practices, please contact Samuel directly:

  • Business Name: Sam's Handcrafted Pens

  • Owner/Contact: Samuel

  • Email: samuel@samuelshandcraftedpens.com

  • Phone: 0466 999 414